Nintendo Switch OLED Console (Neon Red/Blue) at Nintendo Discussion Forum

Here's what people are saying about Nintendo Switch OLED Console (Neon Red/Blue) at Nintendo

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administrator4/24/2020 9:15:

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guest5749375/12/2020 3:44:

Mine is now awaiting dispatch!

bumblebee210 5/12/2020 4:00:

Is your order status ‘awaiting dispatch’? And what was the status before this?

nam 5/12/2020 4:06:

Same! Fingers crossed

nam 5/12/2020 4:07:

For me, it was "order placed" before it changed to awaiting dispatch

the_brennaned5/12/2020 4:30:

Aight so money has been taken from my paypal but on the Nintendo store page it still says Order: Processing, and I haven't recieved an order allocation email from Nintendo yet?

guest623543 5/12/2020 5:17:

That’s happened to me as well I don’t know what to do

the_brennaned 5/12/2020 7:43:

I'm an idiot, when I clicked on Active Orders I thought the age with the orange bar was it, but when you click on the orange bar it gives you more details and it said mine's awaiting dispatch. Hope yours is the same!

guest6235435/12/2020 7:59:

Just to let you all know I ordered the grey Mario kart bundle, the money is now displayed as pending on my bank app and the order says awaiting dispatch tomorrow. For them to line up the payment ready to be taken is promising Smile For anyone who is curious

guest6270275/12/2020 11:01

Just got my dispatch email! Will be arriving tomorrow 😁

guest612951 5/13/2020 1:05:

Got mine too! So excited

sarahjane5455/13/2020 9:18:

Ordered the grey Mario kart bundle on 6/5, had the money taken out of my bank account last night. This morning woke up and website says it’s being delivered today!! Have been trying for nearly 3 weeks, don’t give up!! 🤩 🤩

guest5829285/13/2020 11:02

My order has changed from processing to placed but no money's been taken from my account and I haven't had any delivery emails. Estimated dispatch still says today. Should i be worried? x

guest582928 5/13/2020 12:44

My order's now changed back to processing 🙃

bumblebee210 5/15/2020 7:57:

How long has it been stuck on processing (orange bar) and any change since? 🤥 🤥 🤥

guest582928 5/15/2020 10:15

No progress and i got an email from nintendo saying they're not sure just yet whether they'll have enough stock to fulfill my order. However i managed to buy the grey console from argos this morning!!

bumblebee210 5/15/2020 10:22

It’s ridiculous, people who placed order after me have got theirs dispatched or received but mine is still processing. Nintendo are a joke. Congrats on getting yours

guest582928 5/15/2020 11:16

Same here, I had also ordered before people. I think it's best to try elsewhere!

imackeral5/13/2020 11:51

Mine was ordered on the 6th May and 17:32 and was dispatched yesterday and coming today

guest6129515/13/2020 5:01:

Hi guys just want to thank the Administrator for this website and all of you for all the help, I got my Switch today after trying for 3 weeks! Don't give up!

gun468545/14/2020 10:26

Hi everyone, may I ask has anyone ever tried to buy Switch from Nintendo but the delivery company lost the package? How will you get your refund in the end?

greig2 5/14/2020 10:51

You'll need to reach out to Nintendo to get the courier to investigate. Might take a little while but nonetheless is entirely their responsibility.

gun46854 5/14/2020 11:11

Greig2 - Thanks, the courier has replied me to ask the retailer for the refund. i think they really lost the package, i hope Nintendo will solve this quickly😢

simon9732 5/14/2020 12:15

yes I am waiting to. from the 2nd of may. it was delayed 3 times before that. I am still waiting and Nintendo are investigating.

voodoo101 5/14/2020 12:44

Sounds like the courier is taking them and selling them on ebay for double the amount. lol

bumblebee210 5/14/2020 2:33:

Voodoo that is actually true, they are doing that. Nintendo need to do more about it and not brand their parcels as this is leading to them being stolen

gun46854 5/15/2020 2:12:

I hope we can get the refund smoothly. Otherwise I may claim chargeback from my bank.

luanna666 5/18/2020 11:24

My switch should be delivered on 2 May, I have not receive my switch.

guest7777775/14/2020 4:33:

hi, i just wanted to know the best way to get the neon or grey or ac switch immediately, i’ve been trying for so long but it seems like everytime i get a notification, it is already too late. Pls let me know i’m desperate😂

administrator 5/14/2020 4:50:

Sign up and Opt-in to the 'Full' Push Notifications for the fastest alerts or keep the stock checking webpage open for audible alerts (Desktop/Laptop needed for this really).

guest777777 5/14/2020 4:56:

ok thanks

scross 5/14/2020 11:25

I'm waiting on nintendo but starting to give up on grey. Argos have been getting some in at stores. Where are you roughly located, might be worth checking.

howrsehoof 5/15/2020 3:30:

I found one in my local Tesco extra shop they had several on the shelf!

guest777777 5/15/2020 4:03:

do u live close to london???

howrsehoof 5/15/2020 6:44:

I found it in Cirencester Gloucestershire which is about 2 hours away

mduffy3285/18/2020 4:28:

I got the email from Nintendo saying pre orders will be available. I'm assuming it's unknown when, but will they say again when pre-ordering is unavailable? Also is it only with certain games? Thanks!

greig2 5/18/2020 4:34:

Now!

mduffy328 5/18/2020 4:38:

Thanks!!! I've just ordered one. Super exciting!

dd56125/18/2020 4:49:

So I managed to order - but just received this: "Thank you for placing your pre-order for Nintendo Switch (Neon Blue / Neon Red) bundle. Please note that as we have a limited stock of this item, we are not yet able to confirm your order. You will receive notification within 48 hours as to whether your order will be fulfilled. No funds will be taken from your account until the item has been dispatched. We appreciate your patience at this time"

guest577242 5/18/2020 5:29:

Yep I got the same. I preordered mine 9 days ago from Nintendo and have been waiting - said estimated dispatch 13th May. 13th came - nothing. Messaged them, they said it wasn’t in stock and were waiting for more! So frustrating not knowing... at least I’m in a queue as such I guess!

greig2 5/18/2020 5:51:

This happened to me on 11th and was delivered by 15th

sophc0301 5/18/2020 6:14:

I ordered mine on 13 May, got the same email, then it was dispatched two days later and arrived today 🤞🏻 Fingers crossed for yous.

davidgcorley 5/18/2020 7:39:

How did ye get an email on this?? I have the switch saved to my wish list and got nothing 😓

joeyhns 5/18/2020 9:04:

^ it was the neon switch that restocked that they are talking about

davidgcorley 5/18/2020 9:16:

^I had both saved to my wishlist, must just be unlucky

madfisher5/23/2020 12:39

Hi there, I'm new to this forum! I ordered a gray Nintendo switch on 12th May, and it's been changed to "order received" for over 8 days now Sad . The customer service agent told me to cancel, should I do it? Has anyone had to wait this long to have it finally be dispatched? I just want to know when I can get my hands on it! Hopefully someone's had a similar experience Smile

duvas001 6/4/2020 7:47:

Hi, just wondering whether you got your switch or not?

guest6729726/1/2020 5:00:

There seems to be only a few bundles, I don't know if it's for certain ones. Tried to get the animal crossing one

lydialydia 6/1/2020 5:21:

Yay I got one. It says pre-order, does anyone know when it will arrive?

administrator 6/1/2020 5:24:

What did it say when you ordered?

big q 6/1/2020 5:28:

I got a pre-order as well but the status is processing.

luanna666 6/1/2020 5:58:

My boyfriend waited for almost a month, for me I am waiting for over a month, but still have not receive it.

guest674182 6/1/2020 5:59:

On their website it said 3rd. But it also said pre order is first come first served and monet will only be taken when they ship your order...

simon9732 6/1/2020 6:31:

yes plus it also said that it is not confirmed until 48 hours has past and even then it is not guaranteed.

duvas0016/2/2020 12:52

Hi, I ordered yesterday at 15:57 2 mins after it was announced it had been in stock. I can see by your history it says - Last Stock: 17:16 Would this mean I have a high chance of getting one? My order is still in the processing state. Any advice would be appreciated!

emzg 6/2/2020 3:20:

Same with me, order mine 3 mins after it was announced and still says processing. Suppose we have to wait 48 hours to see if we get the dispatch email, fingers crossed!

duvas001 6/2/2020 3:32:

Hi! Yeah fingers crossed we’re both successful. The fact it says Out of Stock at 17:16 gives us a little bit of hope. I’ve constantly been refreshing my emails and Nintendo! If we miss out, as we’ve pre-ordered, won’t we be next in line to receive one?

emzg 6/2/2020 4:01:

I'm assuming it works like that, people below have said that its taken up to a month for them to receive their Switch after pre-ordering so I'm not sure if it would be better to cancel the order and try our luck in another restock or to wait it out.

deanoh 6/2/2020 4:23:

Nintendo site says processing until dispatch I know from ordering stuff before. So it should all be ok

duvas001 6/2/2020 5:47:

So as we’ve pre-ordered, it’s best to just leave the order sitting there until it gets dispatched?

duvas001 6/3/2020 8:37:

Hi! Received this response from Nintendo - Dear Sammy, Thanks for getting in contact with Nintendo. Sorry to hear about this! We are still expecting your order to be dispatched by the end of this week, so the status will update on the website then. Smile

jessjohn6/3/2020 7:15:

Hey I ordered one of these Switch Bundles the other day on the 1st. It was a pre-order. Is it that after 48 hours they confirm whether you actually got the Switch? And also if you don’t... does your name still stay on the list so eventually you’ll be expecting one or is your order thrown away after as they have no more stock? Thanks

duvas001 6/3/2020 7:56:

The way I believe it works is that, we should receive an email to say that it has been dispatched. If we don’t, it means that we’ve been unsuccessful and won’t receive one. I’m not entirely sure what happens to our order though.

duvas001 6/3/2020 8:37:

Hi, I received this response from Nintendo - Dear Sammy, Thanks for getting in contact with Nintendo. Sorry to hear about this! We are still expecting your order to be dispatched by the end of this week, so the status will update on the website then. Smile

henpb 6/3/2020 10:26

They've taken the money from my bank so thinking this is a good sign?!

jessjohn 6/3/2020 10:41

Yeah me too? Or maybe they’re just doing it to check you have the correct funds in there for the transaction?

duvas001 6/3/2020 3:37:

Hi, any luck so far?

jessjohn6/3/2020 12:05

For anyone who placed an order the other day for a Nintendo Switch.. I received an email stating that they had received my order a few days ago and that I should await confirmation that I was able to snatch one up because I’m guessing they’ve had a large quantity of people wanting them. It was a pre-order. It said to wait 48 hours for that email and currently for me it’s a few hours off so I messaged them as I’d noticed funds had been taken from my account and it said in the small print that no funds would be taken until 48 hours after dispatch. They said -

jessjohn 6/3/2020 12:08

I can see the order is now in the warehouse payment requested and should be dispatched shortly. Once dispatched. An email will confirm this” I asked if I wasn’t quick enough to have snatched one up, I’m guessing no money would have been taken and I would have already been notified and he confirmed that if I hadn’t secured one then I’d have been made aware. So from what I take from that is if you Recieved an email saying they had received your order. Then you’ve most likely secured a switch

guest700574 6/3/2020 4:35:

placed my preorder nearly 48 hours ago and nothing yet. doesnt bode well.

simon9732 6/3/2020 5:10:

They will probably dispatch it quite late at night That's what they normally do based on other peoples comments.

chewbacco 6/3/2020 5:14:

Have you heard anything from nintendo yet?

guest700574 6/3/2020 5:16:

still nothing yet. this is such a work distraction but I'm getting obsessed with frustrated i can't help it

chewbacco 6/3/2020 5:44:

Hopefully we'll have information soon

duvas001 6/3/2020 5:49:

Hi, I spoke with Nintendo today and this is what they said -

duvas001 6/3/2020 5:49:

Dear Sammy, Thanks for getting in contact with Nintendo. I apologise for this, please be advised that the order has been placed successfully and you should receive dispatch confirmation in the next few days

duvas001 6/3/2020 5:50:

So going by that, anyone that has successfully placed the order, it should be dispatched within the next few days!! Fingers crossed

jessjohn 6/3/2020 5:52:

I contacted them just now - My product also states Processing. I asked Nintendo when I’m meant to receive this email as it’d nearly been 48 hours after I placed my order. They replied “ Thank you for getting in touch about your order. After checking this I can see your order is in the warehouse stage, please be advised that once this dispatches you should receive an email to confirm this. I apologise for the delay in this.

chewbacco 6/3/2020 5:54:

Is this with your order saying processing or has it begun saying something different?

jessjohn 6/3/2020 5:58:

On the Nintendo website, Click My Account. Scroll down to Your Orders where it will show your recent order with the bright orange Tab that says Processing. You need to click on that and that’s where you will see further details

guest700574 6/3/2020 5:59:

My email response from them has been this... First of all, we would like to apologise for the experience you’ve had concerning the delayed delivery of your order. We’ve experienced unprecedented order volumes over the past couple of weeks and due to this unexpected increase in orders and the additional safety precautions implemented to protect our employees, delays in despatch times are to be expected. Please rest assure that our team are working as fast as possible to ensure you receive your parcel as soon as possible. We will provide further communications regarding your order shortly, so please continue to check your emails and your online account for further updates.

lydialydia 6/3/2020 6:26:

What is the email address that people are using to contact nintendo?

duvas001 6/3/2020 7:21:

Find the link here to contact them - *******store.nintendo******/help-centre.list

chewbacco6/3/2020 5:12:

Has anyone heard anything from the order of the 1st? My order simply says processing on the website, what does this mean?

lydialydia 6/3/2020 5:15:

My order also says processing :/

guest627858 6/3/2020 5:27:

Mine still says processing too. No money has been taken from my bank

chewbacco 6/3/2020 5:36:

Same, but I'm wondering if thats just because things dont tend to come up on my card immediately

guest627858 6/3/2020 7:06:

I'm wondering if it depends on which bundle you got to which stage you order is at.

guest627858 6/3/2020 7:08:

your*

chewbacco 6/3/2020 8:08:

I tried for the shield bundle and still haven't heard anything. Guess I'm not lucky Sad

jessjohn6/3/2020 5:54:

I have contacted Nintendo. My account says “ processing “ And states “ awaiting dispatch” I said I stil haven’t recieved a confirmation email but my Available Balance on my account shows that the money is being held by Nintendo. They replied saying - “Thank you for getting in touch about your order. After checking this I can see your order is in the warehouse stage, please be advised that once this dispatches you should receive an email to confirm this. I apologise for the delay in this”

lydialydia 6/3/2020 6:31:

How did you contact nintendo?

madness906/4/2020 8:28:

Anyone heard anything? Mine still says processing

lydialydia 6/4/2020 8:35:

Mine is still processing too

madness90 6/4/2020 8:43:

I can't take the anticipation 😢

m44ffw 6/4/2020 8:57:

Missed out on one in Argos this morning deliberating whether to cancel my Nintendo order or not as it hadn’t been dispatched yet Sad

madness90 6/4/2020 8:59:

Literally a nightmare, i'm waiting for a refund from a seller on eBay as he used Hermes and it never made it out the depot (surprise surprise), makes me feel even worse knowing Nintendo use Hermes for god knows what reason. This is what i get for trying to do something nice for my GF 😂

duvas001 6/4/2020 9:06:

Hi, I spoke with Nintendo and they said that if you have placed the order and it’s in the processing stage, please be aware that you’re order has been placed successfully, but as there’s been a huge backlog of orders, it will be dispatched by the end of this week. Thanks for your patience.

madness90 6/4/2020 9:16:

You legend, that's good although i always remain dubious haha

duvas001 6/4/2020 9:56:

Yeah I agree! I’m still not getting my hopes up until I see money taken and it’s dispatched haha

jessjohn 6/4/2020 11:12

Hey. So I was feeling impatient this morning as still had no confirmation email after the 48 hours like it states. So I reserved one at Argos. Tried to cancel the Nintendo one but they responded saying “ We are sorry that we have not been able to fulfil your request as it has already been posted out to you or has already entered the dispatch process.” So I think if you’ve placed an order and it says processing and awaiting dispatch then you can’t cancel the order. Hope this helps. I’m sure the switch will arrive eventually. So I’ve cancelled the Argos and guess I have to wait out

madness90 6/4/2020 11:18

Interesting, i too messaged Nintendo about the Grey bundle i ordered and received a completely irrelevant message back considering my order has nothing to do with the animal crossing addition! looool Thanks for getting in contact with Nintendo. I do apologise, as the Animal Crossing Nintendo Switch console was in such high demand it is no longer available. This console will no longer be available on our website in the future however we do have the Nintendo Switch, with Neon or Grey controllers, as well as the various colours for our Switch Lite consoles. We understand this may be frustrating and apologise for any inconvenience caused. If you require any further information or assistance, please feel free to contact a member of our support team via your account.

jessjohn 6/4/2020 11:22

That’s really weird. What time did you place your order on the 1st? And when did you receive that response email?

jessjohn 6/4/2020 11:24

And have they taken any money? It appears on my balance it looks like the money is being held but not necessarily has it been taken? If that makes sense x

emzg 6/4/2020 11:25

Cancelled my Nintendo order this morning as I was able to get a confirmed one in the Argos batch. The order cancelled straight away so I guess I wasn't one of the lucky ones to get it from Nintendo (no money was taken out of my account and it only said processing on the order)

jessjohn 6/4/2020 11:26

Hey Emz. What time did you place your order for your switch on the 1st?

emzg 6/4/2020 11:39

I can't quite remember when it came out on the 1st but I got my "We've received you order" email at 4:58... I'm pretty sure that it was only a couple of minutes after I got the notification that it was in stock that I placed it

madness90 6/4/2020 11:42

yeah pretty much the same, my email came at 4.57 saying order received and then the you'll hear back in 48 hours at 5.07 and i've heard nothing since. Doesn't appear they've taken or requested the money yet though -.-

emzg 6/4/2020 11:55

Yep exactly the same, I got my 48 hour email and then nothing after that. I got a bit impatient at not knowing what was happening so I thought I might as well get a confirmed one from Argos

guest627858 6/4/2020 12:49

mine has just updated to awaiting dispatch since i messaged them!

madness90 6/4/2020 1:03:

FML mines still on processing, must remain positive!

guest697580 6/4/2020 1:08:

What time did people order at?

jessjohn 6/4/2020 1:12:

If you click on the yellow bar saying “processing” it’ll redirect you and tell you more information about it

guest697580 6/4/2020 1:15:

Yeah, if i click my yellow bar it just takes to another page where it still says 'processing'

madness90 6/4/2020 1:26:

Just got another reply from Nintendo which offers no further clarity if i managed to obtain one of the units or not --- Thanks for getting in contact with Nintendo. We apologise for the delay with your Nintendo Switch (Grey) Pokémon Sword Pack, we are currently experiencing delays in our supply chain. We will update you with a new dispatch date as soon as possible I am sorry for the inconvenience that this may cause, and are grateful for your patience at this time. If you require any further information or assistance, please feel free to contact a member of our support team via your account.

guest697580 6/4/2020 1:35:

This is the exact email that I also recieved

jessjohn6/4/2020 1:16:

I have spoken to Nintendo today and they said that tonight /early tomorrow is when orders will be dispatched from the 1st and develivered by Hermes

jessjohn 6/4/2020 1:16:

Delivered from the 1st June Batch of orders

madness90 6/4/2020 1:27:

Thank you Jess Smile ! Hopefully they can provide clarity on those that were successful soon.

duvas001 6/4/2020 1:43:

We just need clarity, I don’t think anyone knows what is going on. Just chatted with an agent and he said this “Unfortunately due to the back-log of orders, we don’t have a confirmed dispatch date as of yet, but please keep checking your account.”

madness90 6/4/2020 1:55:

Exactly that, if we know if our order is going to be fulfilled or not then we know if we need to keep an eye out elsewhere.

madness90 6/4/2020 2:04:

So i just got off the live chat and the advisor basically said we'll let you know once it's dispatched. I replied with, "does this mean i obtained one of the units available" and he replied with "I cannot guarantee this sorry".... lord help me

guest6937836/4/2020 1:53:

Hi just to let people know. I ordered the grey switch and Pokemon bundle on the 1st. I got a dispatch notice and it arrived today. Shipping company was Paack. Got a surprise though. As it’s not the grey switch it’s the neon blue and red one. Interestingly my bf ordered the Luigi grey pack minutes before me, and his has still not dispatched and he has had no update. Hopefully yours will all arrive soon.

madness90 6/4/2020 1:55:

Thank you for the update, this doesn't look good for us though Sad

guest693783 6/4/2020 2:04:

No news is good news.

madness90 6/4/2020 2:05:

True! but not when you're inpatient and really want to surprise your girlfriend for the weekend haha!

henpb 6/4/2020 6:01:

I had the same thing - a neon one turned up. Actually prefer the neon so this is all good !

guest6975806/4/2020 2:52:

Please put me down, im checking way to often and all i feel is a sense of disapointment

madness90 6/4/2020 2:55:

i feel ya buddy looool, i keep checking here for other peoples updates and refreshing the nintendo page.... FML

guest697580 6/4/2020 3:03:

Im just gonna go play some video games to takemy mind away from it hahaah

madness90 6/4/2020 3:55:

looks like a bust guy Thanks for getting in contact with Nintendo. I can advise that your pre-order was successful but we are waiting for more stock for your order to be fulfilled. If you require any further information or assistance, please feel free to contact a member of our support team via your account.

jessjohn 6/4/2020 3:58:

Ugh that’s annoying. They haven’t said anything to me that I’m awaiting stock. They’ve just told me mine is in the dispatch process & I’ll be emailed when it leaves :/. It doesn’t really look good on their behalf that they can’t even get us a confirmation email to confirm our orders and give us a bit of clarification.

madness90 6/4/2020 4:03:

Yeah really frustrating, although i'd say your case sounds more promising. I'll give it till tomorrow to see what's going on :/

guest697580 6/4/2020 4:14:

Ive still not heard anything. What time did you put your order through?

madness90 6/4/2020 4:21:

16.57 which was like 1 min after they had stock available lol

guest697580 6/4/2020 4:30:

I now have absolutely 0 hope lol

madness90 6/4/2020 4:39:

What time did you order?

guest697580 6/4/2020 4:50:

I ordered about 5:00 ish i believe