Discuss PS5 Console Stock at John Lewis

G guest839052 - Today 25/09/2020 07:50

did they sell any? , i noticed it says out of stock instead of saying coming soon.

B BingoBango - Today 25/09/2020 09:42

Nothing yet as far as I know.

T TDazza123 - 23/09/2020 16:49

I called and tweeted and they said, they couldn't confirm if they were, but did say to keep an eye out online. I would say they will as people have asked about Xbox Series X and they said outright that they are not doing any pre orders. But it is hard to tell, fingers crossed they do

G guest839052 - 23/09/2020 17:11

alright , thanks for the reply

A Anon1 - 23/09/2020 10:33

Dont lie you never placed an order. You snooze you lose

G guest458848 - 23/09/2020 11:10

The bitterness and jealousy of those who havent got one yet......

N Nat-H - 23/09/2020 11:14

Don’t be rude man. The struggle is real.

K kevsy - 23/09/2020 11:32

To be honest I also had an email cancelling an order and the refund will be done on the card betwennen 4-5 days

H hjhbarnes - 23/09/2020 10:05

Is that a demand or an insight

G guest820231 - 22/09/2020 21:39

I have the same question as you.

T Tjdolphin - 22/09/2020 21:39

Yeah there was one I think cause it got re listed I’m not too sure

A Administrator - 22/09/2020 21:40

See comment below

C catsgomeow - 22/09/2020 21:36

Pretty sure notifications went out as they relisted the PS5 on the JL site, there was no page for it before

A ADoTKWun - 23/09/2020 00:06

Must have onky had 1 or 2 in stock

A Administrator - 22/09/2020 21:35

Sorry, either a false alarm or just a single unit available which sold immediately.

M mattbuk - 22/09/2020 21:40

Unfortunately I’d say you’ve missed out. I’ve had all the confirmation emails and the payment has now physically left my bank account

G guest803573 - 22/09/2020 21:54

love to see evidence of this as I was straight on it literally bag it before alot of other ones claim they got it like 10 minutes after I got mines. i.e ain't a fair system if that's the case like queue jumping

G guest818471 - 22/09/2020 21:57

Fingers crossed it's l gone through for you. I didn't get my confirmation email until yesterday and the money has only just gone from pending to cleared in my account. I never got a congrats email but I spoke to JL tonight via chat and they confirmed my order has been processed, payment has been taken and my order is secure x

G guest803573 - 23/09/2020 08:15

I made contact with JL via email and all the security checks have passed and they've confirmed in their email I have mines secured. So I'm pleased that's mine all done and dusted 😀

G guest803573 - 21/09/2020 20:56

Good stuff 👍 😄 Still waiting for full payment to be taken and congratulations email for me sadly..... JL CS says billing/security have a 5 day SLA from the moment the pre-order was submitted.

M mattbuk - 21/09/2020 21:02

Hopefully you’ll get yours too. I had 21 pending payments from Argos as their website kept failing the transaction, but left a marker on my cc. Thankfully they all disappeared without being processed 😂

G guest803573 - 21/09/2020 21:10

Cheers, yeah Argos I tried quite a few times, total shambles they were and seems like they still are from the forum on this site by looks of it. Fortunately the transactions were put back into my account within 12 hours from after they were tried and failed at argos checkout side of things. As soon as JL went live with the pre-order I was done and dusted within minutes from it going live to through the entire checkout with no problems at all from a customer shopping experience perspective.

G guest818471 - 21/09/2020 16:35

Although still no congratulations email??

G guest803573 - 21/09/2020 16:36

same 😀 Still rather JL take the money from my account 🤣

G guest803573 - 21/09/2020 16:39

oh no really another email, in that case no congratulations email, this shows how unprepared companies. Go into a shop, do the transaction - simples! so will now wait for another email the congratulations one.

G guest803573 - 21/09/2020 14:23

Goodness yeah in and out from the mobile app and the website praying it doesn't get cancelled. Be easier in the shop, just buy it and get a piece of paper for the pleasure of paying overe £449 quid of the pleasure LOL

G Guest421 - 21/09/2020 14:56

Same... And game.... And argos

A Amieee - 21/09/2020 13:05

Mine was the same with security checks. Just had a confirmation email after 3 days of not hearing anything 😀 😀

G guest803573 - 21/09/2020 14:22

I was on a work call but got the 'Confirmation of order .....' email , this is to confirm that your order has now been processed. Payment still pending from my bank, but the bank says it's all been released just JL need to take the money. In this day in age who doesn't want money 🤞 😀

G guest818471 - 21/09/2020 16:12

I was also waiting for 3 days due to security checks, just got my confirmation email too.

D Deano 1 - 19/09/2020 20:45

I got email saying one of the lucky few to secure ps5 for release day I think so many ordered in the short time they were available it,s inevitable some people are going to miss out unfortunately Don,t give up hope lots of time for re-stock prior to release

G Guest804302 - 18/09/2020 17:15

I really hope so. Sitting in a gift card to cover most of the cost and missed my chance this morning

G guest803573 - 18/09/2020 17:18

it was 11:57am they knocked argos out the water with their stock and ease of payment

G Guest421 - 18/09/2020 16:57

PayPal

A Alnilam6581 - 18/09/2020 16:59

I used Paypal too, it seems much faster on most sites.

G guest533458 - 18/09/2020 16:59

I used Visa and had no issues.

F Fletchone - 18/09/2020 17:01

Paypal

G guest818471 - 18/09/2020 17:04

I spoke to John Lewis earlier. Apprently because I used a cr*dit card and it's for a large amount it's going through security checks which is why i havent recieved my confirmation email yet

G guest803573 - 18/09/2020 17:15

In my case (posted earlier in this space) mine is debit card mastercard and I can see the transaction pending from JL and my bank have doubled checked it all just sitting there waiting for security checks after I spoke with JL earlier. This happened similarly back when PS3 first launched with Scan co uk back in the day and because its a new JL account and probably in their eyes its a large amount it needs to go thru checks. But frustrating that nothing more can be done and the CS and JL I spoke with again recently was of no use and was spouting cancel the order NOooo its a pre order I can't. Anyways in my case stupid billing address had a duplicate same town added to it thanks to autocomplete in the browser. Is your payment mastercard as well ?

G guest818471 - 18/09/2020 17:18

yes and it also duplicated my town

S Stixibelle - 18/09/2020 19:38

Used mastercard ordered at 11:59 immediately got thank you email got confirmation at 12:07

G guest803573 - 18/09/2020 19:50

Thanks! ..still nothing changed for me, I'm residing to the fact that the order will be cancelled rather than processed as reading on moneysupermarket and other websites JL has form for transactions not making it past security and just being cancelled without customer being contacted. Year 2020 and still online transactions are not simple. Fast to take your money but up to a week to put it back 🤔

G guest803573 - 19/09/2020 10:55

Still waiting for security checks 😴 😬

G guest818471 - 19/09/2020 13:31

Me too but at least the order has not been cancelled, apparently it's been common if you used a cr*dit card and checked out with a guest account. I wasn't about to wait to log in though lol

G guest803573 - 19/09/2020 14:06

ah the guest account, that's me as well and d*bit card. Different online shops hold the items differently after you add then to the shopping card some remove the stock if others can pay quicker some have a few minutes to get payment sorted and some just empty the item whilst your at payment lol

G guest803573 - 19/09/2020 14:06

Registered an account after the payment though .

G guest818471 - 21/09/2020 16:14

My confirmation has come thrpugh now

G guest803573 - 18/09/2020 17:03

mastercard or some non paypal/visa payment method by any chance?

G guest818471 - 18/09/2020 17:05

Yes cr*dit card, apparently it's undergoing a security check, just praying everything goes through smoothly

M mewantPS5 - 18/09/2020 15:57

Very has them

A Alnilam6581 - 18/09/2020 14:30

It was well over an hour ago, you really need to sit on the site to have any chance.

B Ben Martin - 18/09/2020 14:15

Same. Feels good man!

N Nat-H - 18/09/2020 14:16

No you haven't. They'd never say that.

M mattbuk - 18/09/2020 14:17

Will that’s 3 against 1 Nat. It’s the second confirmation email - after the one that has the VAT receipt in

G guest533458 - 18/09/2020 14:19

Yep Nat, lots of people have in fact received that email. Which pretty much guarantees that you have secured one. 😎

A Amieee - 18/09/2020 14:21

What time did you order? I received my first email at 11:58 and am yet to receive any final confirmation or anything! 😫 😢

M mattbuk - 18/09/2020 14:22

About 12pm for me

M mewantPS5 - 18/09/2020 14:22

4 against 1 now

M mattbuk - 18/09/2020 14:25

Just to add ordered 12pm- ish. Acknowledgement of order strightaway. Confirmation of order 12.07pm and congratulations email at 1.20pm

A Amieee - 18/09/2020 14:27

Looks like mine hasn't gone through then despite having the confirmation of order email at 11:58 😭 😭 😭 😭

N Nat-H - 18/09/2020 14:37

Why would they say you're one of a small set of people who've secured a PS5 when in fact they've sold thousands?

M mattbuk - 18/09/2020 14:43

Nat it’s marketing for god sake. As a company they know those who’ve ordered will have tried hard to get it. It makes them feel special. MARKETING

G guest91723 - 18/09/2020 14:45

Yrs i just got my email too.

F Fletchone - 18/09/2020 16:11

I got my order confirmation at 11.58 then an other at 12.07 then my congratulations letter at 13.20

N Nat-H - 18/09/2020 14:11

When did you purchase it?

S Sodgester - 18/09/2020 15:01

12 noon today

G guest273234 - 18/09/2020 15:12

How does their guarantee work? Lets say my controller gets faulty, can i pop into store with receipt and get an exchange there and then? Or would they have to send my controller off for repair without a replacement?

M mattbuk - 18/09/2020 16:40

2 year there guarantee is with them. They’ll may try and fob you off, but your contract is with them for 2 years. Never had problems though with them.

B Ben Martin - 18/09/2020 14:00

Yeah, they sold out in about 5 minutes. Sorry

A Alnilam6581 - 18/09/2020 14:02

Yeah it was about an hour ago.

N Nat-H - 18/09/2020 14:08

How are people getting them so fast?! I literally had the page open and refreshed it as soon as it became available. It said available so I put it in my basket, clicked to proceed to pay and it said out of stock. Ffs people experienced and practiced in key strokes just spam purchasing them and then put them on ebay.

M mattbuk - 18/09/2020 14:20

Jealousy isn’t a good trait my friend. I’ve been trying since 5am and only just bagged one at 12pm through JL. I have over 20 failed transactions from Argos.

B Ben Martin - 18/09/2020 14:47

20? Holycr*p! Are those all pending?! I have £720 locked out of my account at the moment becasue of Argos. Thank f*** for John Lewis!

M mattbuk - 18/09/2020 15:10

Yep, they all show on my cc, but my available balance hasn’t changed. So I am guessing it’s fine. The website told me none of the orders I submitted were processed, so I am not worried