Discuss PS5 Console Stock at JD Williams

Discuss PS5 Console Stock @ PS5 Console at JD Williams

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Administrator 17/09/2020 11:53

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guest797953 12/10/2020 16:09

Anyone else’s order dissapeared from the drop down menu? My order isn’t even on there anymore?

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guest797953 - 12/10/2020 16:09

It had not been cancelled either

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Ddoughty - 12/10/2020 21:25

Yeah same here. Haven't had a cancellation email from them though

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Cthuluh - 17/10/2020 14:57

Sorry for the late reply. It happened to me on Monday just disappeared but it was back on Tuesday. Plus I think they have just taken today payment from me as well. So looks like its definitely happening.

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guest797953 - 18/10/2020 13:55

How did they take the payment? Because they are not authorised too take anything from your account without your permission? So confused as too how payment is going too be made

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Cthuluh - 18/10/2020 19:10

I used the same card I used for the PS5 yesterday I don't use it much so I had forgotten my password/pin and had to reset. as part of the reset Barclaycard asked if I recognised the transactions one was from yesterday and the other was JD Williams. I'm putting 2 and 2 together (possibly getting 5) but it was clear on its last statement.

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Richard0188 06/10/2020 02:04

Folks, I got a decent answer from my bank re the pending payment disappearing. I am told that after 7 days, pending payments automatically disappear. I am told that the money will still be take once order is dispatched and there will be no problem with this. I also spoke to JD Williams who confirmed that all cancellation emails were completed by 29th September. So if you haven't been cancelled, you will get your PS5 order as expected. Hope this helps.

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pricey222 01/10/2020 13:08

Hi guys my money seems to have gone from pending and been put back into my account is anyone else’s like this? My order is still there

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guest819944 - 01/10/2020 13:15

Read below

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pricey222 - 01/10/2020 13:29

Thanks seems everyone’s in the same boat thrn

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Richard0188 - 06/10/2020 02:04

I got a decent answer from my bank re the pending payment disappearing. I am told that after 7 days, pending payments automatically disappear. I am told that the money will still be take once order is dispatched and there will be no problem with this. I also spoke to JD Williams who confirmed that all cancellation emails were completed by 29th September. So if you haven't been cancelled, you will get your PS5 order as expected. Hope this helps.

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Ryeszun 01/10/2020 09:24

Update : Hi Ryan , I do apologize for the confusion , upon checking your account , I can see that your order is still on file however we will only officially charge you once the order ships How come it charged me straight away initially ? Simone So that will reflect as a charge, however at that point the funds are just pending, as we do not take the money until the order ships

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guest854919 - 01/10/2020 10:37

I also was told by jd williams thisorning my order is there amd money will not be taken untill it is dispatched

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Ryeszun 30/09/2020 21:38

Really strange I ordered the other day all went through payment the payment was taken and now it’s back in my account as though it never left pending status hope everything’s okay

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guest828850 - 30/09/2020 22:51

Same with me

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Ryeszun - 30/09/2020 22:53

I’ve a funny feeling they’ve not accepted the pending payment and will take it again closer to release if the order was cancelled it wouldn’t appear in the order section so I think maybe the ore order is fine they just don’t want payment yet.... hoping this is the case anyway will call them tommorow and confirm I’ll let you know

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guest828850 - 30/09/2020 23:32

Appreciate it

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guest797953 - 30/09/2020 23:45

Same thing has happened too me also, went from pending, straight back into my account? But doesn’t say it’s cancelled. So I’d assume it should still be ok.

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guest797953 - 30/09/2020 23:54

But how are they going too take the payment again without our permission? Will they contact or through email or such?

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Richard0188 - 06/10/2020 02:04

Folks, I got a decent answer from my bank re the pending payment disappearing. I am told that after 7 days, pending payments automatically disappear. I am told that the money will still be take once order is dispatched and there will be no problem with this. I also spoke to JD Williams who confirmed that all cancellation emails were completed by 29th September. So if you haven't been cancelled, you will get your PS5 order as expected. Hope this helps.

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Richard0188 30/09/2020 15:10

My order is still showing as live, but my payment is no longer showing as pending on my cr*dit card. JD Williams say order is still live but this can't be a good sign, seems ominous. Just waiting on the inevitable cancellation email now.

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Jordo0151 - 30/09/2020 16:43

Had the same today . Spoke to them twice on the phone and twice on chat and there have promised me and 100% guaranteed me the order has been placed and will be delivered. Can’t see how when payment wasn’t takin as it was sat in pending for over 5 days ... so god knows

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guest882200 - 30/09/2020 16:44

I have the same issue and i message JD Williams about it and they came back to me and said that the pre order is still in place, I'll just recieve an email whenever it becomes dispatched. Hopefully yours is the same

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Jordo0151 - 30/09/2020 17:14

See what happens can not see it being processed when they realised the payment wasn’t made .

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guest819944 - 30/09/2020 18:21

I'm glad. Not the only one , this is weird , my bank is not showing pending anymore ether , I rang JD Williams and they assured me aswell that the order is fine and will be delivered , now I rang the bank and they said to me that if it's not coming up as pending anymore that means they can't take the funds at all because the company hasn't called for it over a certain period of time 🤔 . I have checked my bank transactions and it all falls in order so no 518 pounds have been taken out of my bank at all

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guest882200 - 30/09/2020 18:56

A couple of months ago I paid for a garden landscaper using my cr*dit card. For example I paid £1200, but I made it a standing order which I paid a week in advance but it only showed up as pending for a few days so 2 days before the payment was to go through it was no longer pending. I'm assuming it's the same thing here because even though the payment wasn't pending the landscaper still received the money. So me personally I wouldn't worry about it. Hopefully that makes sense.

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guest819944 - 30/09/2020 19:05

What I'm worried about is will the money come out of my bank on the 19th ? JD Williams reckon so but the bank says no it won't they have to ask for payment again as it's against the law to with hold someone's card details and make the payment themselves , that's what those payday loan companies were doing and got told to stop . No money at all has left my bank for the pre order anymore and the full funds have not been taken but I reckon they will on the 19th

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JPIC - 30/09/2020 21:11

Same as everyone else. Money isn't pending anymore and not taken out of my account. I imagine it will go into pending again when they dispatch the order

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guest797953 - 30/09/2020 23:50

Maybe they will contact us too arrange another payment? No idea how that shall work but, hope all is still in luck for us.

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guest797953 - 30/09/2020 23:51

Since they can’t take the money without our permission, I’d assume they shall email us or contact somehow for payment

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guest844622 29/09/2020 13:41

I cancelled my fashion world order and although initially it all seemed bit shady/suspect I have now had a cancellation email a day later and the charge has been removed from my card.

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guest851691 26/09/2020 07:44

If it helps. I managed to get a pre–order with COD on 23rd Sept. It shows as green in my orders. If I click Track This Order it drops down to show further info. It is showing as processing. Called Customer Service team and they said if it had been cancelled it wouldn't show here any longer – so it's all confirmed, I have an order number, confirmation email and monies will be taken once dispatched.

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guest819944 - 26/09/2020 12:19

Mine is the same , I guess we was lucky , I keep checking it about ten times a day

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Lola Birmingham - 30/09/2020 12:49

Mine was the same. I pre ordered on 23/9/20. Payment as been pending since but has gone bk in2 my account 2day. Im confuse because i called customer service and they said my order has not been cancelled.

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Nineandahalf 25/09/2020 18:10

Just to let you know for peace of mind after jd canceling my ps5 they have issued my refund for the full amount. Just banking days to wait

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BosleyBo 25/09/2020 16:39

Maybe if any one can be bothered reply to this post with time ordered, payment method, and if cancelled / uncancelled. Just to see if there is a pattern. Mine was ordered at 15.34 on 23/09 , I am an exisitng Fashion World account holder, and paid on my cr*dit account. So far all seems to be succesful.

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Nineandahalf - 25/09/2020 16:49

15.13 canceld paid in full debit card 👍

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Nineandahalf - 25/09/2020 16:51

23,9,2020

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Griff1994 - 25/09/2020 17:04

I dont have my exact order time as my email was late, would say it was 23rd before 3.30 mine still states "Parcel 1 Pending" ive spoken to customer services numorous times and have been told my order is deffinatly confirmed with a delivery date showing as 19th November.

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BosleyBo - 25/09/2020 17:06

How did you pay , by card or their cr*dit account? Just to see if there is a pettern

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Griff1994 - 25/09/2020 17:35

I paid by card

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titchmad - 25/09/2020 17:38

I've still got status as confirmed, parcel coming. Spoken on the chat function twice as nervy looking at these comments! they're confident its arriving but as have seen that could be meaningless. Ordered at just past 4, paid upfront. Confused fingers crossed all, this is taking the fun out of getting excited urgh

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JPIC - 25/09/2020 19:03

23/09 4:02 PM confirmation email, paid upfront and not cancelled so far....

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guest798654 - 26/09/2020 00:46

23/09 16:20 paid with cr*dit card - cancelled 25/09 afternoon.

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BosleyBo 25/09/2020 16:33

Can we safely assume that any JD Williams / Fashion World orders that have not been cancelled, appear to be accepted, showing as pending until despatch, and have "Parcel Processing" have been confirmed now. I keep checking the comments on here and it would seem the last batch of cancellations was yesterday? Am I right, can I stop keep checking back here like a PS5 stalker Smile

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Nineandahalf - 25/09/2020 16:51

My cancellation was this afternoon 😢

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BosleyBo - 25/09/2020 16:57

Oh no, I thought we had passed the cancellation stage Sad Hope you manage to locate another one

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Nineandahalf - 25/09/2020 16:59

Got one from amazon today but not the disk version unfortunately but better than nothing .Good luck brother

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BosleyBo - 25/09/2020 17:00

I wonder if this is happening with other retailers as well, I have only been following this discussion? 😬

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BosleyBo - 25/09/2020 17:01

Some chancer is trying to sell one on a well known selling site for £7600!

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Nineandahalf - 25/09/2020 17:02

I've only heard of the catalogue type companies canceling (very,jd,littlewoods )

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BosleyBo - 25/09/2020 17:05

I have never known anything like it. I thought it would be simple to walk into a shop on 19th November and pick one up. My son wanted me to pre-order one , which I thought would be simple. What an innocent fool I am. This is whole launch/ Pre-order system is a right mess. Nobody knows for sure who is getting what and when.

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titchmad - 25/09/2020 17:43

you're right it's ridiculous. Also, if they are going to cancel surely it doesn't take 48 hours to figure out you've sold too many? Why the ridiculous delay

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Maxim 25/09/2020 13:48

Managed to get one from Argos today so if it cancels on me I don’t mind Smile, I just hope Argos don’t cancel my order even though they have taken the money out, anyone else ordered one from Argos today?

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Ddoughty 25/09/2020 13:28

Managed to get one on Game, if this one cancels then so be it. If not i'll cancel nearer the time or sell it to someone for face value.

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Lee Whitmill 25/09/2020 12:25

I just got one with Game luckily. So i am going to cancel this order. They seem too unreliable

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Nineandahalf 25/09/2020 10:57

Just had mine cancelled ps5 with cod. Had confirmation email 2 days ago then cancelled on me today. They say refunds will be at least 7 working days.P**s take

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guest841122 - 25/09/2020 11:58

Oh really? Can you let us know your situation? What time was your order and what was your payment method? Just trying to see if there is a pattern here

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Nineandahalf - 25/09/2020 12:10

Was in my actual account and nothing by email stating order cancelled Payment full in cash .spoke to an advisor who just said that they will refund the money back but will take 7 _10 days wasn't worth arguing about it just got to keep looking i guess .

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Nineandahalf - 25/09/2020 12:12

It was on jd release day pretty much a soon as they appeared i got one had confirmation email of payment and order number .just not my time

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guest841122 - 25/09/2020 14:58

wow that's so unpredictable, how did you pay full in cash? I paid via cr*dit card and it's still showing as processing

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Nineandahalf - 25/09/2020 15:55

Just debit card pal had the there thought id have more of a chance if it was paid up. The money has been taken today been a mission to get any type of response as to if it is coming back no email not the best customer service .ill keep you posted of when i receive confirmation of my cash being refunded

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guest531930 - 25/09/2020 16:18

I cancelled mine and the rep said that the transaction would reverse in 24 hours?

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Nineandahalf - 25/09/2020 16:57

Did the funds leave your bank first? Mine was pending they sent me a email canceling the ps5 and then took the money

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pricey222 25/09/2020 09:07

Hi people, I placed my order with JDWilliams the other day when they had their most recent stock... on my JDWilliams account it still says “ parcel #1 processing “ is everyone else’s like this ?

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Tjdolphin - 25/09/2020 09:11

Mines still like that it will change once it has been dispatched

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Ddoughty - 25/09/2020 09:22

Yeah mine is like that aswell. Seems like we've managed to avoid the cancellations. 🤞

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Tjdolphin - 25/09/2020 09:28

Yeah mate we have I keep checking on it though all the time just to make sure 😂😂

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pricey222 - 25/09/2020 10:28

We’re the lucky ones then 🤙

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guest819944 - 25/09/2020 10:32

Mine is the same , says processing I have emailed them to ask as people on this thread have said there's was cancelled without them knowing so like u guys I keep checking , plus they have my damn money

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JPIC - 25/09/2020 10:44

Mine also shows as processing. Think we have avoided the cancellations too. Though if it does decide to cancel, please do it sooner rather than later!

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Maxim - 25/09/2020 13:50

Mine is still saying processing so need it to cancel now 😂

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Maxim 25/09/2020 09:04

Managed to get one off Argos couldn’t believe it :o, refreshed the page and it was there I was shocked, I am just waiting on the phone now to double check I have it coming because they have taken the money Smile, so I don’t mind if they cancel my order on fashion world now Smile, phew 😌

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kelcoz123 25/09/2020 09:01

smyths have some instock if you still havent got one

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Andywhite1992 25/09/2020 07:38

Just to let everyone know. I finally managed to get to talk to someone through email that seemed to actually know what will happen. The suppliers will send the item straight from themselves so it should be marked at despatched on the 18th. And they will aim to have them delivered on the 19th.

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guest819944 - 25/09/2020 08:07

That's good to know , I'm just sat here panicking that my order will get cancelled after all the comments

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Whiteshadows 24/09/2020 23:07

Bugger they cancelled my order and payment still pending in my account!!!!

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Guest825912 - 24/09/2020 23:11

Same here. Wondering when it will come out of holding

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Whiteshadows - 24/09/2020 23:22

I hope they bloody don’t take my money otherwise I will go mental at them!! I spoke to someone on their chat yesterday morning and they repeatedly assured me that they had stock and I would get my console...liars!!!

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Maxim - 24/09/2020 23:23

Why cancel I don’t understand Sad, if you have pre ordered it they should honour it Sad

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Guest825912 24/09/2020 21:26

Anyone whos had theres canceled had any luck getting the money back? Mines still in holding

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Nineandahalf - 25/09/2020 16:47

I've been told only by the staff it wont be taken but it has all £500 and it could take up to 10 days .but ive had no email stating this .useless customer service .ill keep you posted

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guest819944 24/09/2020 21:12

After readings this thread I got paranoid as game and Amazon are getting more stock Tomo morning . I checked my order and it still says processing so fingers crossed it's all ok

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Maxim - 24/09/2020 21:19

Yes same here too I think I might try and get one from game or Amazon tomorrow too just to make sure 🤔

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guest819944 - 24/09/2020 21:23

Yeh definitely I was going to pre order at game Tomo as it's only £10 where as JD Williams is the full price I paid , if I get the pre order at game I will cancel with JD Williams as they seem suspect

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Maxim - 24/09/2020 22:23

Which one do you think will have more chance of getting one?, what’s with this new queue system they have going on 🤔

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guest845859 - 25/09/2020 00:09

My Boss was trying to get one from game But they wouldn’t let him per order one they said he had to be a game member and the same with smyths but the smyths done five cr*dits checks on him

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Maxim 24/09/2020 19:14

Has anyone who ordered the PlayStation 5 with COD been cancelled or is it just the normal ones without COD been cancelled?

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Kempe60 - 24/09/2020 20:05

I got the one with cod and it’s not been cancelled yet , still don’t know if to trust it though

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guest531930 - 24/09/2020 20:12

Same here I have spoken to 5 different people and all said that I have a ps5 allocated to my order

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Kempe60 - 24/09/2020 20:53

Might try get another just in case ,PS4 was so much easier just went onto amazon clicked pre order and it came launch day

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Kelvin Daniels - 24/09/2020 21:10

Noticed that Currys are on a count down for midday tomorrow

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guest819944 - 24/09/2020 21:15

I was thinking the same and getting another one

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Guest825912 - 24/09/2020 21:23

I got the one with cod and its been canceled

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guest531930 24/09/2020 18:14

Did anyone that had there orders cancelled see there order in extended view before it showed cancelled?

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Guest825912 - 24/09/2020 18:53

Yeah mine was. Was also told it was confirmed order due for delivery on 30th and its just been cancelled

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Maxim - 24/09/2020 20:02

Where does it say cancelled?

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Guest825912 - 24/09/2020 21:24

When you view orders. Click expand the view and its underneatj order number. Should say processing if your safe.

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Nat-H - 24/09/2020 23:47

Cancelled orders are not displayed in expanded view. So if you see it there, it hasn’t been cancelled.

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guest835890 24/09/2020 17:41

2 advisors told me today that my order was confirmed. Just got an email to say it’s been cancelled. This company is a joke.

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guest531930 - 24/09/2020 17:56

Did your order show extended view?

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guest835890 - 24/09/2020 19:36

Not sure what that is? Status was processing.

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guest531930 - 24/09/2020 19:45

There would of been a separate line that said parcel#1 processing

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guest835890 - 24/09/2020 22:20

Nope, I never saw that...

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Jcurtis997 24/09/2020 17:18

Did anyones order get cancelled beyond 3pm today?

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Maxim - 24/09/2020 17:32

Nope mine hasn’t yet but I am looking out for it, do they email or text you to say they are cancelling?

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Jcurtis997 - 24/09/2020 18:36

Im unsure.. feels like its a high chance of getting cancelled but ive not been yet

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Maxim - 24/09/2020 18:42

I know seems like it but I am counting my chickens who knows now thought this was a sure thing

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Guest825912 - 24/09/2020 18:52

Mines just been cancelled

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Nat-H 24/09/2020 16:58

I was speaking with a Sony executive and apparently they’re trying to randomise the preorders and didn’t announce the dates to stop scalpers on eBay, etc. using automated bots to make orders. So I guess as much of a mess it’s been, we’re lucky to have secured one! They’re also now reviewing every single preorder to prevent the resellers buying them. So I guess that’s why it’s taking so long to confirm orders.

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Maxim - 24/09/2020 17:07

So what does that mean for people who’s orders are still processing?, does this mean mine can get cancelled?

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Jcurtis997 - 24/09/2020 17:16

It will stsy as processing until the 18th where ot will turn to dispatched

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Nat-H - 24/09/2020 17:17

It’ll say processing until it’s released. I’m sure your order has been successful and will be ok.

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Maxim - 24/09/2020 17:30

Mine says being sent from our supplier but on the tracking says processing just hope it’s not going to say cancelled soon Sad

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guest111177777 24/09/2020 16:10

where do they actually appear on the site? as when you type in ps5 nothing at all comes up? or do they appear when there actually in stock

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guest531930 - 24/09/2020 16:15

It seems only when they have stock, when I clicked on the link again after I had placed my order it said page not found. It also appears on google if you search AC845HT but when you click on the website link it will say page not found.

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guest851920 24/09/2020 15:33

I can't access my account at the minute. Try logging in and it throws a 403 forbidden message. Anyone else with this issue?

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guest531930 - 24/09/2020 15:36

I logged in just fine

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guest851920 - 24/09/2020 15:37

Strange. I'll throw an email their way.

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