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Administrator 28/09/2021 16:25
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Thanks, Admin
c.hedgman1@gmail.com 18/01/2022 15:16
Hello all, any help at all order from BT Shop with the Broadband Access code - 13/01/2022 before 09:00am - order status as of today is 1 allocated at this point is it guaranteed that I have one which will be sent? I’ve read through the previous comments and it sounds like BT have just been s*** with communication but not cancelled any orders etc? Just looking for some clarity is all 👍🏻 P.S my friend also ordered one with the same process the same day but in the evening and she has had her order status says: Complete but she’s had nothing from Parcel force?
Snakeking82 13/01/2022 23:41
Hello does anyone have a spare access code I’m desperate to get my hands on a ps5 console ?
tuk1 13/01/2022 10:02
I ordered on 10th, and it arrived yesterday (12th) - delivered by ParcelForce. I didn't get any tracking information until I got the 'out for delivery' email from Parcelforce
guest1978174 12/01/2022 22:42
Hi. I am a bt customer. How can I purchase a ps5 disc version from you?
Regards
Dale Hogg
Kurtizz91 12/01/2022 18:29
If anyone has a bt account and wants a code I have mine. I have the ps5 but I’m no scalper or seller on so I’d rather somebody in need to have it. If I see your comment below that you have one and you ask it will not go to you. Be quick. It won’t last forever guys 👍🔥
LukeDPTaylor - 12/01/2022 20:41
Hello, would you be so kind as to share your code? It would be SO appreciated!
Hugo007 - 12/01/2022 20:46
Hello Kurtizz91
Can I have your code please if it still available; my comment below is about my friend that has a BT contract and I asked him to buy it for me but he couldn't find the PS5 access code offer when he logged into his account I can prove it.
You can contact me +447403225775
hugo__torreshotmail****
Thanks
System0 12/01/2022 10:16
Purchased 12th Jan 2022. You have to be an existing BT customer with broadband or similar. If you are, go to bt , login or create your login from your account number.
On the login page of bt scroll dow to offers, on ps5 click reveal button to reveal the code. Then click use and your taken to the bt shop.
At the time of posting this 2 ps5 types in stock, ps5 disc with extra controller. And ps5 with 12months ps plus.
Good luck 🍀😀
tuk1 11/01/2022 10:07
I ordered the console&controller bundle yesterday at 11am and I've received the dispatch email at 8am this morning! It doesn't say who the courier is, and I don't recognise the tracking number format either
Cocobroon - 11/01/2022 16:18
Hi there i'm the same - i got my dispatch email about 10.30 this morning but there's no courier details on the email. Hopefully we get an email from the courier soon.🤞👍
Goatlips 10/01/2022 16:34
All the BT Shop access codes have gone? My friend has logged in to BT and can see the "Order your PS5" on "Your offers" but they can see no code anywhere.
eivom - 10/01/2022 17:01
I had that same problem. I was on my pc and did not have the code. Logged in on chrome on my phone and there it was the code. Get them to try that.
Goatlips - 12/01/2022 15:44
Thank you.
eivom - 12/01/2022 19:24
I hope it worked for you and your friend
guest1972258 10/01/2022 15:39
I don't have a BT Contract...
Callumlynch 10/01/2022 12:27
How do I get a code
Goatlips - 10/01/2022 12:32
You have to have a BT contract, such as being a BT broadband customer. You then log in to your BT account and get the Shop dot BT access code via your offers on the main website.
I do not know if you can get the access code from a friend who is with BT and use it yourself.
Goatlips - 10/01/2022 12:39
...Apparently, you can indeed use any BT customer's access code and use it on your Shop BT account.
Goatlips 10/01/2022 12:24
Hi, I registered with the BT Shop website (shop.bt****) but I am not a BT contracted customer. My uncle has BT broadband - can he log in to BT****, get the shop access code, and give me the code for me to use on my BT Shop account, or would the code only work for his shop account?
Obviously, I don't want to buy a £450 console in his name on his account.
guest217310 - 10/01/2022 12:29
Yes you can do that. You can use anyones code with all your details
Goatlips - 10/01/2022 12:35
Thank you very much for your help, Guesto!
...I am actually waiting for the XSX, so I am planning ahead after seeing the process for the PS5.
Jas2021 21/12/2021 10:05
Mine was dispatched yesterday but still says advised in parcel force which means that is hasent entered there network yet and it's nearly 24 hrs now and it's meant to be express 24 delivery bit concerned now
PaulinePassmore 20/12/2021 19:35
Hi, ordered PS5 on the 14 December 2021, advised this morning that it had been dispatched. Hoping delivery will be tomorrow. Thanks BT.
Jas2021 - 21/12/2021 18:11
Hi did you get your ps5 , cause mine is still saying advised in parcel force tracking mine was dispatched yesterday same has you ?
sharan30 16/12/2021 08:44
Hi everyone! I ordered my PS5 on Monday 13th December - it's showing 'processing'. Odds of this being sent before Christmas??
Joesoph - 16/12/2021 11:57
I ordered mine on the 6th and it came yesterday so it probably will. Don’t get hopes up just incase haha - fingers crossed though
Joesoph 15/12/2021 16:10
Just received my PS5 everyone! Happy days - hope you all get yours soon. Merry Christmas 
shaz2sxy - 16/12/2021 10:56
Mines due today... woop woop
LauraMc_2019 14/12/2021 16:28
Finally got my dispatch email and invoice 💃
mamakiso - 14/12/2021 18:28
Yeeessssss me too
MJK123321 14/12/2021 14:50
Hi mine and my friends have now both been dispatched and have got a parcel force tracking number, but the tracking number not active as yet.
ShadowFax 14/12/2021 08:12
Morning all, latest update from me, I have received two further emails from BT, one say that my order is on its way (yay) and the other containing the invoice. I ordered mine at around 9ish last Tuesday (7/12) for reference. I have just one last question, I am currently unable to view details via the Parcel Force tracking number BT gave me - BT did say it could take some time before I am able to do this but I was wondering how long it was before you guys could view the tracking details? And how long from receiving the aforementioned emails did it take for your order to arrive? Thanks all.
guest1200614 - 14/12/2021 09:21
Hi, exactly the same c for me…ordered mondayc6th, all went through….tracking didn’t show till Wednesday night even though dispatched on Tuesday….delivered very prompt on Friday….once it’s dispatched you should have it in 72 hours
LauraMc_2019 - 14/12/2021 09:35
Hi, I noticed yesterday you said your payment had gone from pending to back into your account, have they retook this? Mines has done the same but my order still sitting the same as yesterday 1 allocated and being picked on the warehouse.
ShadowFax - 14/12/2021 10:02
guest1200614, thanks for the response, when you say 'dispatched' is that from when BT send those two emails or from when the Parcel Force tracking shows?
ShadowFax - 14/12/2021 10:05
Hi LauraMc_2019, my payment still hasn't been taking, although I've received the invoice email so I suspect it will be taken at some point (probably when Parcel Force receive the package. My order has changed from being 1 allocated to dispatched though, i.e. it is no longer processing. Perhaps you ordered it at a later date/time from myself? From what I understand they dispatch them on a first-come-first-served basis?
LauraMc_2019 - 14/12/2021 10:28
Thank you for your reply, I order last Tuesday at 11.30 so I guess I won’t be much longer behind you.
bluemoonday - 14/12/2021 11:24
I think given that the controller bundle has been listed again demonstrates those who bought this bundle last week will be receiving their orders soon.
I don't think they're picked in any particular order, many warehouses have faced staffing challenges but imagine most will be despatched this week in time for crimbo.
MJK123321 - 14/12/2021 11:32
Hi Laura i ordered mine 11:15 AM on Tuesday and mine still says “1 allocated awaiting to be picked from warehouse team”. Hopefully ours is next to be pushed through. My payment was taken Early hours of Monday morning so no idea whats happening seems very slow from BT.
shaz2sxy - 14/12/2021 13:07
Mine was ordered at 09:44 Tuesday and currently "1 allocated awaiting to be picked from warehouse team"
mamakiso - 14/12/2021 13:17
mine was ordered on the 6th and is still stuck on processing and being picked from the warehouse. Money was returned to account yesterday but taken again today. So frustrating.......
LauraMc_2019 - 14/12/2021 13:45
My money has been retaken from my account again today! I’d like to think they are looking after our orders first before they start on this new stock they apparently have! 🤞🏻
Joesoph 13/12/2021 12:25
Hi everyone,
Just to reassure people hopefully yous should be getting email’s soon to say your order is on its way. I’ve had an email at 12:05pm to say my order has been shipped. Hopefully be here within 1-3 days!
ShadowFax - 13/12/2021 12:48
When did you order yours? i.e. what time on Monday/Tuesday last week?
Joesoph - 13/12/2021 15:49
Hi I ordered mine on 6/12/21 at Midday
ShadowFax 13/12/2021 08:00
Morning all, for those who ordered the PS5 + extra controller bundle, mine has finally change from just 'processing' to '1 allocated' - is states 'This item is currently being picked by our warehouse team.' Still no email received or any indication about how long until it is delivered but I am guessing this is a step in the right direction?
Any one else if the same position? Any one who has received any sort of PS5, how long did the delivery take from this point? Thanks all.
MJK123321 - 13/12/2021 08:04
Hi yes mine is exactly the same as yours now, also the Money has also been taken from my bank account this morning too! So hopefully should be delivered tomorrow or Wednesday.. also no email received yet but being picked in warehouse and money taken.
LauraMc_2019 - 13/12/2021 08:06
I am the same as you now! So relieved to see some movement on it. I’m sure it will be here within a couple of days 🤞🏻
ShadowFax - 13/12/2021 08:06
Weirdly the money hasn't been taken from mine yet, and has actually gone from pending back into my account. Not sure why but I guess it will be taken at some point.
belfast2122 - 13/12/2021 08:50
Money was taken this morning for mine, says 1 allocated and item being picked by warehouse team. Fingers crossed!!
shaz2sxy - 13/12/2021 09:35
Woop Woop, mines also 1 allocated so fingers crossed
ShadowFax - 13/12/2021 10:17
Has your money been taken? Mine is still in my account...
belfast2122 - 13/12/2021 10:56
yes mine was taken this morning
shaz2sxy 11/12/2021 08:14
Mine is still on Processing. Ordered Tuesday morning
PS5 + controller
hopefully next week
LauraMc_2019 - 11/12/2021 10:13
This is the exact same for me, would just like to know if it will be on time for Christmas or not 😫
shaz2sxy - 11/12/2021 18:05
The order email did say 5 days to process so hopefully an update on Monday nor Tuesday
MJK123321 10/12/2021 10:28
Just had an email update from BT they have told me and my friend who ordered one that it is working its way through processing still but will be delivered next week 100 percent according to BT shop.
LauraMc_2019 - 10/12/2021 10:31
Could I ask what your status is on the order please? I am waiting an update too, it was currently awaiting stock but now just processing. Thanks.
MJK123321 - 10/12/2021 11:36
Sure mine still says processing. Couple days ago it said “awaiting stock from supplier, delivery delayed”. But now that message has gone and just simply says “processing”.
LauraMc_2019 - 10/12/2021 11:39
Yes that is the same as mine, thank you! Fingers crossed for a happy son on Christmas morning 🤞🏻
mamakiso - 13/12/2021 00:35
mine now say 1 allocated but still processing, fingers crossed
Gary_04 09/12/2021 14:34
Guys I ordered mine (console plus extra controller) through BT shop 12pm on Monday. Still stuck on Security check. Have I missed out? I see that those who ordered earlier in the morning got their tracking details next day or 2. Have they ran out of stock??
belfast2122 - 09/12/2021 15:00
I ordered mine on Monday about an hour or so after you and it says the same, seems the extra controller ones take a bit longer but apparently they will come.
Gary_04 - 09/12/2021 17:39
Yep. I hope so. Dreading message as received by the earlier poster - "“awaiting stock from supplier, delivery delayed”.! 😬
Linka2809 - 09/12/2021 19:34
Same here ordered at 12 on the 6th i messaged them thdough online chat today and i was told my order is due to be dissaptched tomorrow
Gary_04 - 09/12/2021 20:11
Awesome! Thanks. Hopefully ill have an update tmrw sometime.
ShadowFax - 10/12/2021 09:56
Don't suppose you've had an update on this? I'm in exactly the same position although the 'out of stock' message has disappeared and I've got a tick for security, still says processing though... haven't had any emails either.
MJK123321 - 10/12/2021 10:00
Same here having exactly same messages as you my security is complete but just processing again. Rung BT twice but they cant give any help as BT shop is a separate department and the BT shop does not have a contact number only email which they are useless at replying back. Its usually an automated reply. Im thinking they have got stock ready because there is loads of us in the same situation here.
Gary_04 - 10/12/2021 10:37
Managed to get through to BT Shop live chat. They're suggesting 10 days from order to delivery. So up to 7 days from Order point before receiving the tracking info. Therefore Monday or Tuesday next week and then delivery by Thursday/Friday next week.
Gary_04 - 14/12/2021 11:04
As per live chat info above - order confirmation (payment taken yesterday morning), tracking info received yesterday evening, parcelforce website showing tracking confirmation this morning - so on track for delivery Thursday/Friday this week. (Ordered last week Monday 12pm). So 10 days but those placing orders closer to Christmas expect lead delivery time to be extended by a few days at least).
Gary_04 - 15/12/2021 11:09
Delivered this morning at 8am! So BT operating on 9 days from Order to Delivery in this case any way. Closer to Christmas - expect this to increase. Not opened yet.....but I hope everything is in order.
Gary_04 - 17/12/2021 11:49
All good. Many thanks stockinformer - Super service!! 👍
guest1200614 08/12/2021 15:43
Ordered my PS5 through BT and dispatched last night….however up until now, the tracking number does not work on the couriers website.
The cynic in me is thinking the parcel may go missing.
navneet - 08/12/2021 18:33
Parcel Force website will update once they get it in their warehouse - is the status says - "Advised" ?
guest1200614 - 08/12/2021 22:01
The cynic in me was wrong…..it said tracking number didn’t exist but tonight it said it had left national hub and on way to delivery depot so all good……I think they missed a step of checking it into local depot before it went to hub hence the 24?hour delay
MJK123321 08/12/2021 14:30
Hi i ordered a PS5 through BT and has now passed security checks but now it says “awaiting stock from supplier, delivery delayed”. Why is this i thought BT had stock ready to go according to there social media posts?
ShadowFax - 10/12/2021 09:58
I also had this message but it has now disappeared for me... still says processing though, have you had any change?
MJK123321 - 10/12/2021 10:10
Nope still says processing. It seems they haven't got the stock ready. They have been allocated stock from sony but they clearly havent got any to send out to us at the moment. Very frustrating.
navneet 08/12/2021 10:56
Blazing fast with BT - ordered on 6th Dec morning drop and got the notification for delivery today at 12:15 from Parcel Force.
Evelamling 07/12/2021 13:30
I got a code after faffing about for 2 hours. Put in my card details and delivery should be between Thursday 9th and Monday 13th, but money is still sitting in my account. Anyone else had to wait on them taking the money?
edthedog - 07/12/2021 13:32
Yep completely normal. They won't take the money until despatch, which in my case was over a week.
khazz - 07/12/2021 13:59
don't worry if you see no progress for a few days.. i ordered on the 22nd of november and seen no progress until the 25th which the money was taken and they dispatched it. i received it on the 27th
Evelamling - 07/12/2021 16:47
Thank you guys!
guest1200614 07/12/2021 11:38
Hi, ordered my PS5 yesterday and transaction has just shown up on my cr*dit card account so hopefully happy days !
swilliams89 - 07/12/2021 12:58
I got the warehouse are picking the item this morning ! so fingers crossed! ordered yesterday too 🤞
Scott-WSM 07/12/2021 01:17
So have to log into my BT account but nothing about PS5 or code??
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